website design software
FAQs

Rachel's Melted Fabrics

FAQs

How do I pay for items?

If you are from the UK you can pay by cash in person,  personal cheque (please allow 7 working days for clearance) or by Paypal.

I can only accept Paypal for International orders.

Do you accept Instalments?

For items that are over £100 I will accept payment in instalments.
A non- returnable deposit of 30% is required to secure the item, with  the remainder of the cost to be paid within 30 days, unless otherwise  discussed. If the remainder of the cost isnít paid within the specified time period (usually 30 days) the item will be again listed  as available for sale.
I can only accept International payments through Paypal at the present,  preferably in British currency. UK customers may pay with Paypal or personal cheques.
Please e- mail me for more details on specific pieces.

How should my textiles be displayed and  cared for?

Some of the textiles pieces are loose, some are stretched over canvases and some are backed with fabric. The information for each piece should tell you how it is presented.

Treat your textiles piece as a piece of art work, not  a furnishing. Don't wash it. Itís possible that it could be dry-cleaned but I canít really advise you on this. If the textiles piece/wall hanging gets dusty give it a good shaking. It should  be possible to spot clean with a damp cloth. If you want to avoid dust  altogether it might be best to frame textiles pieces behind glass although  this, of course, takes away the tactile nature of the piece.

The images on this website try to show the true likeness of the pieces but the methods involved in the textiles mean that they may look different in altered light conditions, often better.

This site is updated as regularly as possible but the  artist cannot be held responsible if an item listed as for sale is already  sold. Please e- mail for details on any of the pieces for sale.

What are the charges for shipping?

Currently I am not charging Shipping on retail orders  unless otherwise stated.

How do you package your items?

I endeavor to make sure that the items I send out will arrive in an excellent condition, this usually means wrapping them tightly  in bubble wrap or plastic to keep them dry.
Where possible I recycle packaging, if it is in an acceptable state, as I believe wholeheartedly in protecting this world for future generations.

How long will it be before I receive my  items?

I try to ship out items ASAP. Usually this will be the day after your purchase or within three days. In the UK I send packages  first class, international packages will be sent via Air Mail.
I will obtain a receipt/proof of postage.

What is your Returns policy?

Always e-mail me first before sending anything back.

Items can be returned within 7 days if they don't meet their description.

Please get a certificate of posting if you are returning an item in the unlikely event that it goes missing in the post and please inform me before you send anything back to me.

Refunds will not be given until the item arrives back  to me in the condition it was sent out.

If an item arrives damaged please contact me and we'll discuss whether the piece can be fixed.

How do you Melt Fabrics?

This question and more are answered in my How-To techniques  book which you can find here

 

All  creative content of this site copyright Rachel Field, 2011.

No part of this site may be reproduced without permission.

The  artist retains intellectual property rights to all pieces of work on this website at all times.

 Customers are buying the object not the rights. No object or image can be reproduced without permission.

 

[Home] [About] [Textiles] [Autumn] [Spring] [Wildwoman] [Roots] [View] [River] [Garden] [Wind Angel] [Water Angel] [Embers] [Sea Skin] [Smoke Angel] [Three Little Fishes] [Cocoons] [Textiles Wrap] [Fire and Life Box] [Felt Book] [Empress Garden] [Mother and Child] [Father and Child] [Baby] [Lovers] [Bluebirds and Baby Ottoman] [Red Rabbit] [bags] [bookstore] [Links]